Last Updated: October 10, 2026

At CannyApps (https://cannyapps.com), we aim to provide reliable, high-quality digital products, specifically pre-built WordPress plugins, downloadable web scripts, and software applications. Customer satisfaction is very important to us, and we want you to feel confident when purchasing our digital software products.

Because our products are downloadable digital software delivered immediately upon purchase, all sales are governed by the refund guidelines outlined below.

1. 7-Day Technical Refund Guarantee

We offer a 7-Day Technical Refund Guarantee for all pre-built digital software products purchased directly on CannyApps.

If a purchased WordPress plugin or web script has a verified technical problem or software defect that prevents it from functioning as advertised on its product page, you may request a refund within 7 calendar days from the date of purchase.

To qualify for a refund, the issue must be related to the core software itself and must be reasonably reproducible by our technical support team.

2. Eligible Conditions for a Refund

You may qualify for a refund under the following conditions:

• Core Technical Defects: The plugin or script has a verified bug or code defect that prevents advertised core functionality from working.
• Product Misrepresentation: The delivered digital product differs substantially from the feature description provided on its product page.
• Unresolved Bugs: A technical software error prevents normal use, and our support team is unable to provide a bug fix or patch within a reasonable timeframe.

Note: Before approving a refund, our technical support team will be given an opportunity to assist you, fix the bug, or provide an updated version of the software.

3. How to Request a Refund

To submit a refund request within the 7-day period, please contact our support team with your order details:

Please include in your request:

1. Your Order ID or Transaction Number.
2. The Email Address associated with the purchase.
3. The Name of the purchased plugin or script.
4. A clear description of the technical issue encountered.
5. Screenshots, error logs, or staging site credentials (where applicable) to help us verify the issue.

Contact Email: contact@cannyapps.com

Our technical support team will review your request and respond promptly to investigate the issue.

4. Non-Refundable Situations

Refunds will NOT be issued under the following circumstances:

• Change of Mind: The refund request is made because you changed your mind, no longer need the product, or purchased by mistake after downloading the software.
• Missing Required Hosting Requirements: The issue is caused by your web hosting server failing to meet the stated minimum system requirements (e.g., outdated PHP version, disabled cURL/MySQL extensions).
• Third-Party Software Conflicts: The issue is caused by incompatible third-party plugins, custom site themes, or un-supported third-party APIs not listed in the product specifications.
• Customization Requests: You require custom features, new custom code development, or design modifications that were not advertised in the original product listing.
• Code Modification: The product source code has been altered or improperly modified by you or a third party.
• Requests After 7 Days: The refund request is submitted more than 7 calendar days after the original date of purchase.

5. License & Product Access After a Refund

Once a refund is approved and issued for a digital product:

• Your license key and permission to use the software will be immediately revoked.
• You must immediately uninstall, delete, and permanently remove all copies of the software files from your websites, web servers, and local devices.
• Continued use of refunded software constitutes unauthorized usage and copyright infringement.

6. Refund Processing Time

Approved refunds will be processed through the original payment method used at checkout (handled securely via our Merchant of Record / payment processor).

Depending on your bank, credit card issuer, or financial institution, it may take between 3 to 10 business days for the refunded amount to reflect in your account.

7. Contact Us

If you have any questions regarding this Refund Policy or need technical support for a purchased product, please reach out to us:

• Website: https://cannyapps.com
• Email: contact@cannyapps.com